Hands-on revenue and occupancy work for a few flex operators at a time.
I take on a small number of coworking and flex workspace clients each year. If your space isn't hitting its numbers and you want someone who has run these businesses to fix it with you, tell me about it.
From under 55% to over 85% occupancy in six months.
Axis Space came to me at under 55% occupancy. With a focused operations and revenue strategy, occupancy passed 85% within six months and revenue doubled.
The operational and revenue side of a flex space.
Revenue & occupancy
Pricing, sales process and outreach across private offices, dedicated desks, hot desks and meeting rooms, so every product in your mix earns its square footage.
Operations
Finding what's dragging the business down, from office staging and member experience to daily procedures, so your team can spend its time selling.
New launches
Built and about to open? I help you set up pricing, marketing and sales before the doors open, so you're filling offices from day one.
A good fit if you are
- An independent owner whose space isn't performing
- A franchise operator growing occupancy across locations
- A multi-site operator who needs one sales playbook
- A landlord or asset owner adding flex to a building
I review every inquiry myself.
Because I keep my client list small, I only take on projects where I'm confident I can move the numbers.
Apply
Answer five short questions about your space and what isn't working.
Review
I read it and reply within three business days, either way.
Call
If it looks like a fit, we talk for 30 minutes about your numbers and goals.
Plan
You get a written proposal with scope, timeline and fee. Most clients see a clear growth plan within 30–45 days.
What operators say.
We were able to make applicable changes based on their recommendations and saw an upturn in recurring revenue within one weeks time as well as an increase in our online sales.
The approach to helping validate and assist businesses make good decisions is honest, evidence backed and objective. It felt like I had additional directors at the end of the phone.
Being a landlord who only recently decided to explore opening a coworking business, it was a real blessing to come across Melissa Schilo. Working with Melissa has provided me with both piece of mind and the confidence that we will be able to successfully launch.
20+ years of flex. Zero guesswork.
Melissa Schilo is the founder of Workspace Concierge LLC and one of the most seasoned flex workspace consultants operating today. With over 20 years of hands-on experience in global flex operations, she brings a depth of expertise that is exceptionally rare in the consulting world.
Her career spans senior roles at ASX-listed companies and JLL, where she was a founding member of Flex by JLL, the flex workspace division of the world's second-largest real estate services provider. She has opened more than 50 locations, led operations across 23 countries, and overseen more than 200,000 square feet of provider transitions.
In one of the industry's most demanding scenarios, repositioning existing operators as accretive, revenue-generating assets, Melissa generated over $2 million in revenues within the first six months of engagement.
Based in Fort Lauderdale, Florida, she works with clients across the United States and internationally. Her work spans the full lifecycle of a flex workspace: from market research and feasibility for entrepreneurs just starting out, to revenue strategy and sales training for established operators looking to break through performance plateaus.
Tell me about your space.
It takes about three minutes. Tell me where your space is today, what isn’t working and when you want to start. I’ll reply within three business days, whether or not we’re a fit.